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Technology Release Manager - Change Enablement

Contract

Auckland

Our client is looking for an experienced Change & Release Manager to join a team who are responsible for the facilitation and governance of the end to end enterprise release change management process. This includes the analysis, QA and management of a standard release processes for all Technology deployments (to ensure no clashes or major risks deploying systems to production). The role: Effectively manage the end-to-end enterprise release / change management lifecycle and identify process improvements where possibleEnsure a consistent standard for technology release management across the enterpriseManage / coordinate release schedules on a rolling 1-, 3- and 12-month plan of the upcoming pipeline, and managing changes to the scheduleProvide risk analysis of upcoming releases and work with impacted areas to mitigate these risksProvide delivery analysis of upcoming releases and work with impacted areas to manage interdependencies across domainsAbout you:Excellent working knowledge of Release and Change management across multi-domain and /or Enterprise levelGood understanding of project principles and methodologiesGood knowledge and experience of Enterprise IT and risk management fundamentalsAbility to quickly understand and translate complex messages into simplistic languageAn understanding of banking/finance industry systems and regulationsAbility to write, analyse and translate business process documentation into outputs suitable for communicating future state standardised procedures and best practicesProficient user of Outlook, Word, Excel and SharePoint, and willing to experiment with new technologyAbility to interface and negotiate with a wide range of stakeholders and personality typesRelevant degree, professional qualifications and/or equivalent work experienceExperience working in a fast-paced project environmentExperience working in a complex technology environment across multiple domains

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Service Manager - Chapter Lead

Permanent

Auckland

Our leading client is looking for a Service Manager with a proven background in team management. You'll be responsible to lead a team across large corporate enterprise customers for the provision of managed outsource services including voice, mobile, desktop service, networks, security, IT services and data centres. It's a very complex technology contract with many moving parts. They already have a strong account lead, now they just need to up the level of service management.The role:Client's will be moving to a modern workplace so there will a lot of technology transition coming up.You'll be part of a tight team running the end to end Service Delivery relationships and ensuring that all service delivery commitments under a complex managed services contract are met.You will be responsible for delivering service management outcomes for a high-profile engagement and become a trusted advisor to their key customer on every aspect of service delivery.If you're passionate about delivering fantastic outcomes that will help customers succeed in a digital world, then APPLY NOW!

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Engineering Manager

Permanent

Christchurch

We are looking for an inspirational leader to empower the engineering team to deliver top quality products. Come join a Kiwi company doing great things. This person will be managing 4 Lead Engineers, work alongside product and delivery managers to establish governance, help up skill the teams, recruitment, retention plans, alignment of the technical direction, coaching/mentoring, engineering practices, help deliver products, strategy and more. Some that has the ability to build strong alignment with their team to a company's vision and strategy, has great leadership qualities, motivate and drive results. Ideally looking for someone from a Software Development background, experience with Cloud would be a nice to have. We have a full JD, please apply or call our office on 04 471 0409 for a confidential chat.

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Engineering Manager

Permanent

Wellington

We are looking for an inspirational leader to empower the engineering team to deliver top quality products. Come join a Kiwi company doing great things. This person will be managing 4 Lead Engineers, work alongside product and delivery managers to establish governance, help up skill the teams, recruitment, retention plans, alignment of the technical direction, coaching/mentoring, engineering practices, help deliver products, strategy and more. Some that has the ability to build strong alignment with their team to a company's vision and strategy, has great leadership qualities, motivate and drive results. Ideally looking for someone from a Software Development background, experience with Cloud would be a nice to have. We have a full JD, please apply or call our office on 04 471 0409 for a confidential chat.

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Software Engineering Director

Permanent

Christchurch

We have a great opportunity for someone with management experience in the software engineering space. The Software Engineering Director will be passionate about continuously improving the companies practices and motivating teams and leads, managing approx. 40-50 people (with 6-7 team leads in place) across Development, Testing etc.This person will be managing cross functional teams to build and deliver new software builds / systems for the business. A leader that can inspire and grow the team, keep continuously improving etc. Be able to foster a great working culture. Be a leader of leaders. If you're someone with commercial nous, a positive attitude, experience managing software teams at scale and wanting to add serious value to the teams performance then we would like to hear from you.

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Software Engineering Director

Permanent

Christchurch

We have a great opportunity for someone with management experience in the software engineering space. The Software Engineering Director will be passionate about continuously improving the companies practices and motivating teams and leads, managing approx. 40-50 people (with 6-7 team leads in place) across Development, Testing etc.This person will be managing cross functional teams to build and deliver new software builds / systems for the business. A leader that can inspire and grow the team, keep continuously improving etc. Be able to foster a great working culture. Be a leader of leaders. If you're someone with commercial nous, a positive attitude, experience managing software teams at scale and wanting to add serious value to the teams performance then we would like to hear from you.

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Head of Service Management

Permanent

Auckland

Our client is looking for an experienced leader who will be comfortable in leading a large service delivery team nationally. You will help drive exceptional customer experiences and help continue to simplify and improve the delivery services.You’ll be responsible and accountable for leading the service delivery team nationally to ensure delivery and consistency of standards. You will also be across all operational activity within the delivery space. You will provide a point of escalation for all delivery challenges and will manage customer expectations and internal relationships to optimise outcomes for both customers and internal stakeholders. As we continue to evolve our business model, service offerings and customer experiences, you will also be accountable for orchestrating and facilitating change to enable our company and our customers to successfully transform and innovate in an ever evolving digital world. What you’re responsible for: LeadershipLeading the service management team nationally and ensuring consistency of standards, approaches and general service activity.Leading the customer on service expertise and expanding service management and service management revenues.Providing a constructive leadership style that is empowering, inclusive, communicative and visible, helping your team to reach their full potential.Set direction for service leaders in BAU, incident response, service initiatives and customer interactions.Stakeholder management, leadership and collaboration across relevant teamsCrisis/Incident Management - leading out on operational level comms and representing the teams to help coordinate accurate and timely comms out to customers. Commercial/FinancialInvolved in the pre-sale/transition customer journey to ensure a standardised repeatable process.Commercial and service management input to large deals such as sizing up service requirements, deliverables, SLA formation, including reporting and monitoring.Closely monitor SLA performance for customer satisfaction and financial penalty avoidance. Resource Management - Resource management to ensure resources are balanced,Overseeing customer projects to ensure effective OPEX/labour disciplines and the right resource allocation. Continuous Improvement: Ensuring Customer Programmes and BAU service delivery is meeting customer expectations and SLAs.Ensuring that all governance across the service delivery teams and customers is adhered to. About you:Depth and breadth of experience to a senior leadership level.Experience leading and working with customer delivery teams/environment.Senior stakeholder management/engagement experience (internal/external).Exceptional communication skills and experience in using communication to drive effective cultural change.Ability to lead in a collaborative matrix model that inspires customer centric behaviour.Demonstrable achievements in delivering collaborative results and in developing world class cultural environments.You will be calm in a crisis and able to communicate effectively (in a way that makes sense) across business communities centrally and within our customer’s businesses.Passionate about customers and constantly seeking new ways to improve business performance and enhance customer experiences and efficiency.Knows how to set up and lead a high performing team and shows clear evidence of having done this.

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Head of IT & Security Infrastructure

Permanent

Auckland

We're on the hunt for an exceptional leader who will be responsible for our IT Infrastructure and Security Infrastructure domains. This will encompass IT strategy, financial viability, architecture, design, development and the operational health of these areas.You will lead the IT & Security Infrastructure teams and enable them to focus on delivering exceptional outcomes for our business.What we're looking for:Extensive leadership experience with a proven track record in driving performance.A collaborative work style. The ability to create a comprehensive technology and business vision.A leader who understands by listening, connecting people and enabling others.Someone proactive who seeks new and creative ways of getting greater business value.You're an advocate for:Building clarity and purpose through connecting vision and strategyBuilding highly functioning teams Developing diverse talent and ensuring an inclusive workplace Facilitating performance, pace and productively across the businessThis is a great opportunity to lead a large, passionate team of people!

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Service Director

Permanent

Wellington

Our client is looking for a high level Service Director who can be part of a tight team.You will be running the end to end service delivery relationship and ensuring that all service delivery commitments under a complex managed services contract are met. In this role you will be responsible forClient Satisfaction at or above target satisfaction scoresLeadership of Direct and/or Virtual Team Members Resulting in Employee Engagement At Or Above TargetProfitable delivery of contracted and new services to, at a minimum, contracted service levelsA strong Business Relationship that enables development for the client portfolio at or above business targetsWhat are we looking for ?7+ years leadership of client engagements in an outsourcing environment5+ years team management experience with at least 3 years leading virtual teams in a large outsourcing organisationDemonstrable experience negotiating positive outcomes 7+ years’ Service Delivery Management experience within the Telecommunications and IT industryITIL Foundations qualification or above CMMI qualificationExcellent written and verbal communication skillsYou will be responsible for a single client, a client which affects NZers every day. Great chance to step into an exciting, empowering role!

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Head of Site Reliability Engineering

Permanent

Auckland

We're looking for a Head of Site Reliability Engineering and Operations to help build a world class SRE team. You will play a pivotal role supporting and maintaining our clients production and development environments, working with engineering teams to build Cloud services that are secure, reliable, scalable and observable.Further to driving system resilience, performance and operational excellence, you will be happy to contribute to the development of not just the Site Reliability Engineering and Operations function, but the whole business. About you:Solid people leadership expertise with at least 10 years of experience leading large scale SRE / Operations teamsStrong knowledge of DevOps, ITIL, Cloud Services, IT Infrastructure and Operations Be an expert in with Site Reliability Engineering / DevOps practices and methodologiesExperience implementing and managing Logging, Monitoring and Alerting frameworks as well as CI/CD pipelinesStrong understanding of software development best practicesExperience with automation, infrastructure as code, and configuration managementExpertise with ITSM principlesExpertise in cloud network architecture design and implementationThis is a great opportunity to make a huge impact on an innovative company during an exciting time of growth!

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Head of Engineering

Permanent

Auckland

As the Head of Engineering you will be joining and leading an amazing group of technologists and business minds, driving new emerging technologies forward.Above all, you will be a delivery focused leader, capable of developing a sustainable world class software engineering team. You will come from a software development background and have demonstrable people leadership experience. You will understand software delivery in a start-up environment balanced with the rigour needed to build enterprise grade products and be able to roll up your sleeves and play a hands-on role while building a world class team. You will be driving the vision, design, strategy and process to take product initiatives into pipelines to include features and then into build and release through agile sprints.Responsibilities include:- Provide technical leadership, people and project management to the entire engineering team. - Ensure effective internal communications both within the software development team and across the organisation. - Accountable for the delivery of on time and high-quality software product releases. - Accountable for technology and delivery decision making, including standardisation of system architecture in line with product requirements, reusable code base development, versions of software tools, best practice, source control and deployment processes. - Provide leadership to audit and control measures to ensure that we can both achieve relevant certifications and operate to the highest standards.If you are you are a proven leader and have built and maintained high performing teams, apply now!

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Chapter Lead - Critical Environments Management

Permanent

Auckland

Our client, a leading New Zealand brand, is looking for a strong leader in their infrastructure team. The person will lead the Critical Environments Management team which is responsible for Data Centre, Fixed Network and Mobile Network Assets. You will need to be an experienced professional in the Critical Environments domain with a high level of knowledge in this space. You will be expected to manage large capital programmes whilst ensuring that their Exchange and Data Centre Property Assets are meeting the business expectations of reliability, availability and safety. This will involve working closely together with other teams in the wider Physical Infrastructure team. About you:At least 10 years of experience in managing Critical Environments, including large scale infrastructure environments Strong people leadership expertiseProven experience managing Senior Stakeholders Proven ability to manage large budgets Excellent risk management skills This role will be 30% people leadership and 70% hands on with the flexibility to work from home a couple of days a week!

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Maintenance and Energy Manager

Permanent

Auckland

Our client is looking for someone to coordinate their maintenance programme across networks, platforms and infrastructure including radio networks, towers, buildings, environment control systems etc. This will involve asset management to make sure that the network remains resilient and operates correctly, including lifecycle management of assets and replacing assets when necessary as well as maintaining systems, developing systems and monitoring compliance.About you: -At least 6 years of experience as a Maintenance Manager, ideally within the telco industy-Experience managing budgets -Ability to ensure Health and Safety compliance-Strong stakeholder management -Experience in Project Management, including risk mitigation

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Release Train Engineer

Permanent

Wellington

Our leading client is looking for an experienced Release Train Engineer here in the Wellington CBD. You will bring a strong technical background in Operations and/or Development Engineering. And have experience in Delivery and Leadership roles with a focus on Agile and DevOps principles and methodologies. This role will require you to work with company Executive Leaders and Value Stream Owners at a strategic level. It will also require you to work well with and coach different roles and teams such as Agile Coaches, Scrum Masters and Product Managers across the business. Additional to this role, they are also looking for experienced Prinicpal Release Train Engineers. If you think you have the right background and drive to be successful in the position then please APPLY NOW!

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Azure DevOps Team Lead

Contract

Wellington

We're looking for an Azure DevOps Team Lead to come work in a large user environment here in Wellington CBD. You will be managing up to six engineers in the team so people management experience is essential. You will also need to understand Azure offerings and know the design. As the Team lead you will have a say in the architectual reviews and be utilising cloud native tools. You will be regularly involved with Agile Sprints, using Safe methodology. Please note, you will need to be located here in New Zealand with a valid working visa to apply for this role.If this sounds like you then apply now!

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Service Delivery Manager

Permanent

Wellington

We are looking for an intermediate level Service Delivery Manager here in the Wellington CBD. In this role you will be responsible for end to end delivery of services under existing contracts. You will be responsible for ensuring the services are carried out with diligence, efficiency and are met with the SLA's in place. Customer relationship management is a massive part of this role. You will be building relationships across your clients, making sure they are satisfied, up selling within your clients and dragging your sales team along to an opportunity when it presents itself.You will manage escalations, service budgets and think of ways to continuously improve your offering to the clients.Ideally you will have worked in a vendor environment before, been responsible for the delivery of IT infrastructure teams (Non HR), and have come from service delivery or client delivery background. Good written and verbal communications is a must along with commercial nous.If you're interested in a change, then apply in now!

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Portfolio Manager

Permanent

Wellington

One of our leading Vendor clients is seeking an experienced Portfolio Manager to join their team to ensure all projects and programmes within the portfolio are set up and delivered according to the process.You will play a fundamental role to provide governance, oversight, and advisory on some of the company's key clients. You'll be helping out Programme Managers, and providing a high level perspective on better and more efficient ways to do things, and will also be required to be in front of customers when needed. Customer facing experience is vital for this role so proven vendor experience is a must!If you have prior experience in a similar role and are looking for a new challenge, then please APPLY NOW!

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