Data Centre Manager
Data Centre Manager to run a stand-alone facility with excellent career leadership growth potential. As the DC Manager you will be responsible for leading a team in the delivery of all operational elements of the facility management program including validation, maintenance, operations, change management, incident management, documentation and audit/compliance of the data centre engineering systems/assets. The Ideal candidate is to have proven data centre management experience but will consider a resource who has strong leadership skills and have managed large Data Centre's in either Facilities / Property / Utility and or Telecommunication companies. QualificationsMust be a New Zealand citizenDegree or trade equivalent in Mechanical, Electrical, or Building Services EngineeringTraining in current HSWA, QA and ideally environmental legislation and systemsExperienceAt least 5 years’ experience in all facets of facilities management typically stemming from a technical backgroundElectrical working experience in UPS systems including all ancillaries, fuel transfersystems, PLC and control of ATS UnitsParticipation in design and commissioning of facilities/ building systems and associated processesManage/ review/signoff any modifications or additions to existing infrastructureProven experience leading and developing a successful teamShould you wish to learn more reach out and apply!
Process Team Lead (ITSM)
Our client a GOLIATH in their field is looking for a Process Team Lead (ITSM) to come in and manage a team of Problem, Change and Incident Managers.Duties and Responsibilities:Define and establish service goals, expected outcomes and measurable resultsDesign and utilise score-cards, surveys, methods and tools to monitor KPI, OLA and SLA complianceCollaborate with relevant teams to define the service portfolio road map, maturity path, customer priorities and drive to continuously improve maturity levelsAccountable for the strategic direction and guidance of ITSM processes and functions, as well as their supporting toolsIdentify and define opportunities for process improvement and adhere to the principals of Continual Service Improvement utilising metrics to ensure processes provide the anticipated value to stakeholders and usersContinually analyse and refine service portfolio metrics to help shape the future ITSM StrategyWhat you will have:A number of year experience of;Coaching, mentoring and motivating ITSM managers and staff to increase service and staff performance, end-user satisfaction, and employee satisfactionDemonstrable and relatively recent experience in ITSM (IT Service Management) and/or IT Service Delivery Leadership.Significant experience working within the ITIL Framework with formal Service Management to include but not limited to:Incident ManagementProblem ManagementChange Management If this sounds like you then apply NOW!!
Resource Lead / Workforce Lead
In this 12 Month contract you will be working within a high performing team being the collaborator, and forecaster for all of their resourcing needs. You will be working with Leads in the team to efficiently allocate incoming pipeline of project work with available resources, matching project requirements with consultant competencies and availability.You will be looking at skillset gaps to customer requirements and work with vendors to bring in additional talent if required. What you'll do;• Manage resource requests from sales channels/account teams, project services and customer outcomes and match these requirements to suitable & available resources;• Meet with key programmes regularly to gain insight into their forecasted project pipeline;• Communicate any challenges pertaining to projected pipeline to the appropriate stakeholders;• Liaising with consultants to get an update on project activities and their utilisation;• Ensuring that all consultants have completed time sheets on a weekly / monthly basis;• Track and report on the utilisation of the Professional Services team and highlight concerns appropriately;• Liaise with strategic vendors to help build key relationships across the team and assist the Chapter Leads to facilitate networking / educational sessions;What you'll bring with you;• Excellent interpersonal skills and self-confidence;• Have a robust constitution and an outcome focus – capable of being calm under pressure;• Have a proactive, enterprising and “can do – will do” motivated attitude;• Ability to work effectively whilst managing multiple concurrent tasks, within a fast-paced environmentThese types of roles don't come around often so apply now!