The role will be leading a team of 5 pretty self managing people so will in essence be 80% hands on service design/service experience work and 20% management activities.
The type of person we are looking for will;
- Have a good understanding of industry best practise & trends for Service Management & Service Desk architecture and framework components, including Operational Management tools
- Can work with clients to define / agree the scope for new Managed Service opportunities, & capturing this in an approved Statement of Work, design document or proposal.
- Lead the development of high-level Service DesignsÂ
- Have solid commercial understanding
- Have experience in transition planning which incorporates an outcomes orientated approach
- Be able to successfully lead a virtual team responsible for delivery and transition
- Have solid relationship and networking skills
- Can develop and deliver customer, and internal facing presentations
- Experience of delivering roadmaps and ICT strategy plans for nominated engagements
- Be customer focused
 You will have;
- Deep understanding of IT Service management and Service solutions, preferably with delivery experience, including automation and orchestration
- Possess a can-do attitude, mature and can work independently
- Strong customer focus with excellent negotiation and presentation skills
- Excellent verbal and written communication and collaboration skills to effectively communicate with both business and technical audiences
- Good general technical knowledge
- Great interpersonal and communication skills
If this sounds like you apply now!
Great package and company await.Â