Our client is looking for someone to manage their service design team.
The role will be leading a team of 5 pretty self managing people so will in essence be 80% hands on service design/service experience work and 20% management activities.

The type of person we are looking for will;

• Have a good understanding of industry best practise & trends for Service Management & Service Desk architecture and framework components, including Operational Management tools
• Can work with clients to define / agree the scope for new Managed Service opportunities, & capturing this in an approved Statement of Work, design document or proposal.
• Lead the development of high-level Service Designs 
• Have solid commercial understanding
• Have experience in transition planning which incorporates an outcomes orientated approach
• Be able to successfully lead a virtual team responsible for delivery and transition
• Have solid relationship and networking skills
• Can develop and deliver customer, and internal facing presentations
• Experience of delivering roadmaps and ICT strategy plans for nominated engagements
• Be customer focused

 
 You will have;

• Deep understanding of IT Service management and Service solutions, preferably with delivery experience, including automation and orchestration
• Possess a can-do attitude, mature and can work independently
• Strong customer focus with excellent negotiation and presentation skills
• Excellent verbal and written communication and collaboration skills to effectively communicate with both business and technical audiences
• Good general technical knowledge
• Great interpersonal and communication skills

If this sounds like you apply now!
Great package and company await.