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Customer Service Specialist
- Posted19 November 2025
- SalaryCompetitive
- LocationAuckland
- Job type Contract
- Specialisation Telecommunications
- ReferenceBH-2612
Job description
We are looking for an enthusiastic Customer Service Specialist to support our customers across Mobile and Voice services.
This role sits between Sales and Delivery, helping customers from the moment a contract is signed through to service activation.
What you’ll do
Kia ora, Comspek and our clients fully support and encourage diverse hiring and inclusive recruitment processes. Don’t meet every single requirement of this job description? That’s ok - You do not need to tick every box or have expertise in the full JD. Comspek is dedicated to building diverse, inclusive and authentic workplaces based on different clients’ needs. So, if you’re excited about this role, we encourage you to apply.
This role sits between Sales and Delivery, helping customers from the moment a contract is signed through to service activation.
What you’ll do
- Handle Level 2 customer issues and service faults
- Diagnose problems and coordinate the path to resolution
- Keep customers updated and ensure a smooth service experience
- Support delivery of new products and activations (SIP trunks, mobile, MVNO)
- Work with internal technical and provisioning teams
- A basic understanding of how networks work (e.g., mobile + SIM + cell tower)
- Strong communication and customer service skills
- Good problem-solving and organisation
Kia ora, Comspek and our clients fully support and encourage diverse hiring and inclusive recruitment processes. Don’t meet every single requirement of this job description? That’s ok - You do not need to tick every box or have expertise in the full JD. Comspek is dedicated to building diverse, inclusive and authentic workplaces based on different clients’ needs. So, if you’re excited about this role, we encourage you to apply.
