We are seeking a highly skilled and experienced Senior Desktop Engineer to join our client's team. As a Senior Desktop Engineer, you will play a crucial role in providing advanced technical support and ensuring the stability and efficiency of our organization's desktop environment. This is a 3-month contract position that requires onsite presence in Upper Hutt.

Responsibilities:

• Provide expert-level technical support for desktop hardware, software, and operating systems
• Troubleshoot and resolve complex desktop-related issues escalated from the help desk or junior engineers
• Collaborate with cross-functional teams to design, implement, and maintain desktop infrastructure solutions
• Deploy and manage desktop images, software packages, and security updates using tools such as SCCM
• Create and modify group policies to enforce security standards and enhance desktop performance
• Support and administer Office 365 and Exchange Online services
• Implement and maintain endpoint protection products such as SEP and Defender
• Collaborate with team members to document processes, procedures, and technical configurations
• Stay up-to-date with the latest industry trends and technologies related to desktop engineering

Requirements:

• Several years of relevant managed services experience in a desktop engineering role
• In-depth knowledge of ticketing tools, preferably ServiceNow, to manage and track support requests
• Minimum of 2 years of experience in a service desk role, handling user inquiries and providing technical support
• Proficiency in supporting Windows 10 desktop enterprise environments
• Experience with deployment tools such as SCCM for image creation and software deployment
• Strong expertise in creating and modifying group policies for desktop management
• Familiarity with Office 365 and Exchange Online administration
• Knowledge of endpoint protection products such as SEP and Defender
• Excellent verbal and written communication skills are essential
• Basic understanding of ITILv3 framework and principles is desired

To apply, please submit your resume, along with a cover letter detailing your relevant experience and availability.

Kia ora, Comspek and our clients fully support and encourage diverse hiring and inclusive recruitment processes. Don’t meet every single requirement of this job description? That’s ok - You do not need to tick every box or have expertise in the full JD. Comspek is dedicated to building diverse, inclusive and authentic workplaces based on different clients’ needs. So, if you’re excited about this role, we encourage you to apply.