Our client is looking for a Desktop Engineer to work 3 days onsite in the CBD and 2 at home.
Ideally you will have come from a Desktop or EUC support background and have expereince supporting NZ clients.Â
Responsibilities:
- Provide second-level technical support to end-users, addressing hardware and software issues promptly and efficiently.
- Troubleshoot and resolve complex desktop, laptop, and peripheral problems, ensuring minimal disruption to user productivity.
- Collaborate with L1 support teams to escalate and track incidents, ensuring timely resolution and customer satisfaction.
- Utilize ticketing tools, particularly Service Now, to manage and document all incidents and service requests effectively.
- Support and maintain a Windows 10 desktop enterprise environment, ensuring optimal performance and security.
- Implement software deployments and configurations using tools like SCCM to streamline IT operations.
- Manage and modify group policies to maintain system integrity and compliance with organizational policies.
- Provide expert support for Office 365 and Exchange Online, assisting users with email and collaboration solutions.
- Ensure the organization's digital security by effectively managing endpoint protection products such as SEP and Defender.
- Demonstrate exceptional verbal and written communication skills while interacting with users at all levels of the organization.
- Apply your understanding of ITILv3 framework and principles to enhance service delivery and adherence to best practices.
- A moderate number of years of relevant managed services experience, with a strong focus on desktop engineering and support.
- Demonstrated proficiency in using ticketing tools, with a preference for experience with Service Now or similar systems.
- A minimum of 2 years of hands-on experience as a Desktop Engineer, resolving complex technical issues effectively.
- In-depth knowledge of supporting Windows 10 desktop enterprise environments and advanced troubleshooting techniques.
- Practical experience with deployment tools like SCCM for software distribution and system configuration.
- Strong understanding of group policy management to maintain system security and compliance.
- Expertise in Office 365 and Exchange Online, providing seamless support for email and collaboration solutions.
- Familiarity with endpoint protection products like SEP and Defender, ensuring robust digital security.
- Excellent communication skills, both verbal and written, with the ability to communicate technical information clearly.
- A basic understanding of ITILv3 framework and principles, contributing to efficient service management processes.
If this sounds like you then apply now!
Kia ora, Comspek and our clients fully support and encourage diverse hiring and inclusive recruitment processes. Don’t meet every single requirement of this job description? That’s ok - You do not need to tick every box or have expertise in the full JD. Comspek is dedicated to building diverse, inclusive and authentic workplaces based on different clients’ needs. So, if you’re excited about this role, we encourage you to apply.