Key ResponsibilitiesÂ
- Provide day-to-day delivery and Level 2 Technical support to our clients end users remotely or onsite
- Install and configure End-user computing hardware, such as desktops, laptops, mobile devices
- Provide desktop break/fix support for end users including for desktop and laptop computers; monitors and accessories, peripheral devices; network printers and MFDs; mobile phones and mobility devices; Windows operating system and desktop applications.
- Perform basic system administration tasks, such as account administration, Office 365 administration.
- Maintain asset records and perform hardware asset tracking
- Coordinate activities with the Service Desk
- Coordinate efforts with Third Party service and maintenance providers as necessary to keep our clients Equipment and Software in good working order.
- Perform proactive and reactive troubleshooting to effectively identify potential Incidents or Problems, and attempt to eliminate them before they occur.
- Identify and execute desktop support service improvement opportunities, create knowledge documents and train Service desk agents as needed
- Assist with IT project roll outs
- Ability to troubleshoot and resolve issues with computers’ hardware and software both remotely and onsite
- ITIL understanding
- Excellent oral and written communication skills
- Excellent customer service skills, strong attention to details
- Strong service improvement attitude
- Experience in setting up workstations Windows 10/11 and setting up new users
- Minimum 12 months experience providing end user support
- Windows server experience – DNS, DHCP, AD, file server.
- Active Directory - Setting up new users, maintaining the current AD structure, group membership, and group policies.
- Microsoft Windows - In-depth knowledge and troubleshooting experience with Windows 10
- Desktop support experience
- MAC support experience - desirable
- Familiarity with the ITIL and IT Operations framework – Service desk/ support
If this sounds like you, then APPLY NOW!Â
Kia ora, Comspek and our clients fully support and encourage diverse hiring and inclusive recruitment processes. Don’t meet every single requirement of this job description? That’s ok - You do not need to tick every box or have expertise in the full JD. Comspek is dedicated to building diverse, inclusive and authentic workplaces based on different clients’ needs. So, if you’re excited about this role, we encourage you to apply.