About the role:
- Leading a squad that supports internal IT applications, service desk and IT operations practices
- Manage our clients' cloud-based infrastructure and tooling stack in all non-production and production environments
- Manage IT relationships with the company suppliers, service providers and vendor
- Support our client's compliance journey in the IT space and ensure policies and procedures are up to date and followed
- Implement and maintain solid processes to establish a ServiceDesk for client's internal and external customers
- 5+ years experience deploying, configuring, monitoring and supporting distributed infrastructure systems in a cloud environment and have an understanding of security, reliability, scalability and platform management topics in a real-time (always on) customer production deployment.
- Strong background in operational support and sound knowledge of ITIL operational applications with experience working in an operational environment.
- Have experience in cloud networking and platforms
- Demonstrable process and procedure design, implementation and documentation skills
- Have Microsoft 365 certification to the administrative level and champion growing Microsoft 365 infrastructure using automation
- Experience with cloud-based MDM solutions
- Strong background in running JIRA products (Jira Software, Jira Service Management, OpsGenie) efficiently in a large environment
- Experience with Azure AD, Sophos EPS, Wifi infrastructure, and MacOS-based hardware
If this sounds like you then apply now!
Kia ora, Comspek and our clients fully support and encourage diverse hiring and inclusive recruitment processes. Don’t meet every single requirement of this job description? That’s ok - You do not need to tick every box or have expertise in the full JD. Comspek is dedicated to building diverse, inclusive and authentic workplaces based on different clients’ needs. So, if you’re excited about this role, we encourage you to apply.