About the Role We're looking for an experienced Service Designer to join a design-forward, agile environment and help shape exceptional customer and business experiences. You’ll be embedded in a high-performing team where you’ll drive service design outcomes from concept to execution.
This is a full-time contract opportunity based in Auckland, with flexible hybrid working.
What You’ll Be Doing

• Respond to and shape new design requests, planning activities that align with business and customer needs
• Advocate for service design at senior leadership levels
• Use data-driven insights to solve customer and business problems
• Lead research and design briefs for internal and external teams
• Redesign current-state experiences using Human-Centred Design techniques
• Create service design artefacts: journey maps, blueprints, ecosystem maps, prototypes
• Design and facilitate workshops across domains
• Produce well-structured, concise insights and recommendations
• Share best practice and stay across design trends

What You’ll Bring

• 5+ years’ experience in Service Design or a similar role
• Strong background in HCD, service design methodologies, and agile delivery
• Excellent communication and stakeholder engagement skills
• Experience leading design workshops and presenting to leadership
• Expert-level user of Miro
• Comfortable working both collaboratively and independently
• A proactive mindset and a natural problem-solving approach

Nice to Have

• Knowledge of Lean UX, MVPs, user stories and rapid prototyping
• Experience using Figma, Adobe Suite, Sketch or InVision

Why You’ll Want This Role

• Work on meaningful design challenges in a large-scale environment
• High-impact role influencing customer experience strategy
• Work with a passionate, collaborative team
• Immediate start
• Competitive daily rate

Kia ora, Comspek and our clients fully support and encourage diverse hiring and inclusive recruitment processes. Don’t meet every single requirement of this job description? That’s ok - You do not need to tick every box or have expertise in the full JD. Comspek is dedicated to building diverse, inclusive and authentic workplaces based on different clients’ needs. So, if you’re excited about this role, we encourage you to apply.