We’re looking for an experienced Service Manager to provide senior leadership across the end-to-end delivery of services for a large, complex service portfolio. This is a high-impact role with full accountability for service excellence, client satisfaction, commercial performance, and continuous improvement.
You’ll work closely with a Programme Lead, programme teams, and account leadership to steer a major multi-year network and operational transition, before leading the environment into a stable, high-performing BAU state.


What You’ll Be Responsible For

• Leading end-to-end operational service delivery, ensuring “right first time” outcomes and continuous improvement
• Partnering with programme leadership and delivery teams to transition a large, complex multi-year programme into BAU operations
• Balancing client advocacy with strong commercial and operational outcomes
• Owning service performance, client satisfaction, profitability, and growth targets
• Leading and inspiring virtual, multi-disciplinary teams across multiple business units and partners
• Driving service improvement, transformation initiatives, and innovation aligned to strategic objectives
• Owning contract, financial, and commercial management across the service portfolio, alongside account leadership
• Identifying and developing new service and growth opportunities informed by operational insight

What Success Looks Like

• Client satisfaction consistently at or above target
• Profitable, sustainable delivery of contracted and new services
• Highly engaged, high-performing delivery teams
• Strong senior relationships that support retention and growth

What You’ll Bring

• Senior experience managing complex service engagements within outsourcing or managed services environments
• Proven capability operating at senior management and C-suite level
• Strong background in service delivery, contract management, and commercial negotiation
• Experience leading large, virtual, multi-disciplinary teams
• Solid understanding of IT and telecommunications service delivery models

Personal Attributes

• Confident, credible senior leader with strong executive presence
• Commercially astute and outcome-focused
• Collaborative, influential, and comfortable leading through complexity
• Calm under pressure, with strong judgement and emotional intelligence

If this sounds like you - apply now!

Kia ora, Comspek and our clients fully support and encourage diverse hiring and inclusive recruitment processes. Don’t meet every single requirement of this job description? That’s ok - You do not need to tick every box or have expertise in the full JD. Comspek is dedicated to building diverse, inclusive and authentic workplaces based on different clients’ needs. So, if you’re excited about this role, we encourage you to apply.