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We are looking for an intermediate level Service Delivery Manager here in the Wellington CBD.
In this role you will be responsible for end to end delivery of services under existing contracts. You will be responsible for ensuring the services are carried out with diligence, efficiency and are met with the SLA's in place. Customer relationship management is a massive part of this role.Â
You will be building relationships across your clients, making sure they are satisfied, up selling within your clients and dragging your sales team along to an opportunity when it presents itself.
You will manage escalations, service budgets and think of ways to continuously improve your offering to the clients.
Ideally you will have worked in a vendor environment before, been responsible for the delivery of IT infrastructure teams (Non HR), and have come from service delivery or client delivery background. Good written and verbal communications is a must along with commercial nous.
If you're interested in a change, then apply in now!
Service Delivery Manager
| Job title : | Service Delivery Manager |
| Contract type : | Permanent |
| Location : | Wellington |
| Sectors : | |
| Salary : | Competitive |
| Start date : | 2020-10-13 |
| Job Reference : | BH-454 |
| Job published : | over 3 years ago |
In this role you will be responsible for end to end delivery of services under existing contracts. You will be responsible for ensuring the services are carried out with diligence, efficiency and are met with the SLA's in place. Customer relationship management is a massive part of this role.Â
You will be building relationships across your clients, making sure they are satisfied, up selling within your clients and dragging your sales team along to an opportunity when it presents itself.
You will manage escalations, service budgets and think of ways to continuously improve your offering to the clients.
Ideally you will have worked in a vendor environment before, been responsible for the delivery of IT infrastructure teams (Non HR), and have come from service delivery or client delivery background. Good written and verbal communications is a must along with commercial nous.
If you're interested in a change, then apply in now!