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Service Desk Analyst
- Posted 24 August 2021
- SalaryCompetitive - per hour
- LocationWellington
- Job type Contract
- SpecialisationHelp Desk & IT Support
- ReferenceBH-958
Job description
Our client is after a couple of Service Desk Analysts to take up some work for a 3 month initial contract.
Ideally you will have prior IT support experience, ideally in a helpdesk environment.
A typical day in the role will look like
You must be comfortable working a 24x7 roster.
If this sounds like you then send us your CV :)
Ideally you will have prior IT support experience, ideally in a helpdesk environment.
A typical day in the role will look like
- Provide first point of contact for all calls into the service desk
- Log new tickets and update existing incidents and requests in an IT Service Management tool
- Fulfil requests and diagnose incidents while providing first level technical support
- Escalate incidents to external or internal support teams where appropriate
You must be comfortable working a 24x7 roster.
If this sounds like you then send us your CV :)