Service Desk Analyst

Posted 24 August 2021
SalaryCompetitive - per hour
LocationWellington
Job type Contract
SpecialisationHelp Desk & IT Support
ReferenceBH-958

Job description

Our client is after a couple of Service Desk Analysts to take up some work for a 3 month initial contract. 
Ideally you will have prior IT support experience, ideally in a helpdesk environment.

A typical day in the role will look like 
  • Provide first point of contact for all calls into the service desk
  • Log new tickets and update existing incidents and requests in an IT Service Management tool
  • Fulfil requests and diagnose incidents while providing first level technical support
  • Escalate incidents to external or internal support teams where appropriate

You must be comfortable working a 24x7 roster.
If this sounds like you then send us your CV :)