Ideally you will have prior IT support experience, ideally in a helpdesk environment.
A typical day in the role will look like
- Provide first point of contact for all calls into the service desk
- Log new tickets and update existing incidents and requests in an IT Service Management tool
- Fulfil requests and diagnose incidents while providing first level technical support
- Escalate incidents to external or internal support teams where appropriate
You must be comfortable working a 24x7 roster.
If this sounds like you then send us your CV :)