Our client is after a couple of Service Desk Analysts to take up some work for a 3 month initial contract. 
Ideally you will have prior IT support experience, ideally in a helpdesk environment.

A typical day in the role will look like 

• Provide first point of contact for all calls into the service desk
• Log new tickets and update existing incidents and requests in an IT Service Management tool
• Fulfil requests and diagnose incidents while providing first level technical support
• Escalate incidents to external or internal support teams where appropriate

If this sounds like you then send us your CV :)