Ideally you will have prior IT support experience, ideally in a helpdesk environment.
A typical day in the role will look likeÂ
- Provide first point of contact for all calls into the service desk
- Log new tickets and update existing incidents and requests in an IT Service Management tool
- Fulfil requests and diagnose incidents while providing first level technical support
- Escalate incidents to external or internal support teams where appropriate
You must be comfortable working weekends
Roster is 6am-6pm shift, 4 days a week (Saturday - Tuesday)Â
If this sounds like you then send us your CV :)