Service Desk Analyst

Posted 09 November 2021
SalaryGreat hourly rate!
LocationWellington
Job type Contract
SpecialisationHelp Desk & IT Support
ReferenceBH-1096

Job description

Grad's welcome too!

Our client is after a couple of Service Desk Analysts to take up some work for a 6 month initial contract. 
Ideally you will have prior IT support experience or a Degree/Diploma in IT.

A typical day in the role will look like 
  • Provide first point of contact for all calls into the service desk
  • Log new tickets and update existing incidents and requests in an IT Service Management tool
  • Fulfil requests and diagnose incidents while providing first level technical support
  • Escalate incidents to external or internal support teams where appropriate

You must be comfortable workingrostered shifts
If this sounds like you then send us your CV :)