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Service Desk Analyst
- Posted 09 November 2021
- SalaryGreat hourly rate!
- LocationWellington
- Job type Contract
- SpecialisationHelp Desk & IT Support
- ReferenceBH-1096
Job description
Grad's welcome too!
Our client is after a couple of Service Desk Analysts to take up some work for a 6 month initial contract.
Ideally you will have prior IT support experience or a Degree/Diploma in IT.
A typical day in the role will look like
You must be comfortable workingrostered shifts
If this sounds like you then send us your CV :)
Our client is after a couple of Service Desk Analysts to take up some work for a 6 month initial contract.
Ideally you will have prior IT support experience or a Degree/Diploma in IT.
A typical day in the role will look like
- Provide first point of contact for all calls into the service desk
- Log new tickets and update existing incidents and requests in an IT Service Management tool
- Fulfil requests and diagnose incidents while providing first level technical support
- Escalate incidents to external or internal support teams where appropriate
You must be comfortable workingrostered shifts
If this sounds like you then send us your CV :)