Our client is after a couple of Service Desk Analysts to take up some work for a 6 month initial contract.
Ideally you will have prior IT support experience or a Degree/Diploma in IT.
A typical day in the role will look like
- Provide first point of contact for all calls into the service desk
- Log new tickets and update existing incidents and requests in an IT Service Management tool
- Fulfil requests and diagnose incidents while providing first level technical support
- Escalate incidents to external or internal support teams where appropriate
You must be comfortable workingrostered shifts, weekends, nights etc.
If this sounds like you then send us your CV :)