Our client is after a couple of Service Desk Analysts to take up some work for a 6 month initial contract.
Ideally you will have prior IT support experience or a Degree/Diploma in IT.
A typical day in the role will look like
- Provide first point of contact for all calls into the service desk
- Log new tickets and update existing incidents and requests in an IT Service Management tool
- Fulfil requests and diagnose incidents while providing first level technical support
- Escalate incidents to external or internal support teams where appropriate
You must be comfortable working rostered shifts including nights. (you can work from home though)
If this sounds like you then send us your CV :)