Our client is seeking an experienced L1 Service Desk Engineer to join their team and provide first line IT support to one of their Enterprise clients.

The successful candidate will be responsible for responding to and resolving IT support requests, managing incidents and service requests and ensuring prompt and effective delivery of service to end-users.

Responsibilities include:
• Provide first-line technical support to end-users via phone, email, and in-person
• Ensure timely and accurate resolution of incidents and service requests within agreed SLA's
• Manage and escalate incidents and service requests to L2 and L3 support teams as required
• Document and maintain accurate records of all incidents and service requests in the ITSM tool, Cherwell
• Troubleshoot and resolve general IT issues related to Windows and Microsoft technologies
• Communicate effectively with end-users to provide updates and resolutions
• Follow standard operating procedures and policies to ensure consistent delivery of IT support services
• Contribute to the development and improvement of IT support processes and procedures
• Maintain positive relationships with end-users 

Requirements:
• At least 1-2 years of experience in a similar role providing L1 IT support
• Experience working in an enterprise environment is preferred
• Excellent communication skills, both written and verbal
• Strong problem-solving skills and ability to troubleshoot IT issues
• Knowledge of Windows and Microsoft technologies
• Ability to work in a fast-paced, dynamic environment
• Familiarity with ITSM tools, preferably Cherwell
• Ability to work collaboratively in a team environment
• Strong customer service skills
• A proactive and positive attitude

If you are a highly motivated L1 Service Desk Engineer with a passion for providing excellent IT support services, we encourage you to apply for this exciting opportunity.

This is an immediate or maximum 2 week notice start.

Kia ora, Comspek and our clients fully support and encourage diverse hiring and inclusive recruitment processes. Don’t meet every single requirement of this job description? That’s ok - You do not need to tick every box or have expertise in the full JD. Comspek is dedicated to building diverse, inclusive and authentic workplaces based on different clients’ needs. So, if you’re excited about this role, we encourage you to apply.