We are looking for a Service Experience Lead to work alongside a Service Architect, helping bring service designs to life.

This role is highly collaborative and customer-facing. You’ll work closely with internal teams and customers to coordinate workshops, gather inputs, and produce clear service documentation including service wraps, service schedules, and detailed service descriptions.

You will also take ownership of scoping and pricing for productised and straightforward service offerings, leading the onboarding process end to end. From initial engagement through to transition into BAU, you’ll ensure expectations are clear, documentation is robust, and delivery teams are set up for success.

We’re looking for someone who:

• Has experience working in Service Delivery or Service Management environments
  
  
• Is confident facilitating discussions across technical and business stakeholders
  
  
• Understands service documentation, onboarding processes, and operational handover
  
  
• Has commercial awareness, including experience scoping and pricing services
  
  
• Can manage multiple stakeholders while maintaining clarity and momentum
  
  

This is a great opportunity for someone who enjoys shaping the customer experience at the point where design meets delivery and who takes pride in making services clear, structured and ready to operate.

Kia ora, Comspek and our clients fully support and encourage diverse hiring and inclusive recruitment processes. Don’t meet every single requirement of this job description? That’s ok - You do not need to tick every box or have expertise in the full JD. Comspek is dedicated to building diverse, inclusive and authentic workplaces based on different clients’ needs. So, if you’re excited about this role, we encourage you to apply.