Our client is looking for a high level Service Director who can be part of a tight team.
You will be running the end to end service delivery relationship and ensuring that all service delivery commitments under a complex managed services contract are met.  

In this role you will be responsible for

• Client Satisfaction at or above target satisfaction scores
• Leadership of Direct and/or Virtual Team Members Resulting in Employee Engagement At Or Above Target
• Profitable delivery of contracted and new services to, at a minimum, contracted service levels
• A strong Business Relationship that enables development for the client portfolio at or above business targets

What are we looking for ?

• 7+ years leadership of client engagements in an outsourcing environment
• 5+ years team management experience with at least 3 years leading virtual teams in a large outsourcing organisation
• Demonstrable experience negotiating positive outcomes 
• 7+ years’ Service Delivery Management experience within the Telecommunications and IT industry
• ITIL Foundations qualification or above CMMI qualification
• Excellent written and verbal communication skills

You will be responsible for a single client, a client which affects NZers every day. 
Great chance to step into an exciting, empowering role!