We’re looking for a Support & QA Coordinator to join a SaaS technology team. This is a great opportunity for someone with strong technical skills and a passion for problem-solving, quality and customer success.

About the Opportunity
Our client is a fast-growing SaaS company in the Insurtech sector, on a mission to transform how insurance payments are managed. Their platform delivers efficiency, security and a seamless customer experience and they are scaling rapidly.

In this role, you’ll:

• Manage and triage inbound technical issues from clients and internal users
• Troubleshoot, analyse data and provide resolutions or escalate as needed
• Run manual QA testing across new features, bug fixes, and regression cycles
• Coordinate bugs and incidents through to resolution with the development team
• Ensure clear communication with clients, stakeholders, and internal teams
• Support release testing, sprint readiness, and smooth deployments

After someone who has:

• Strong SQL skills to troubleshoot and analyse data
• Solid understanding of Web Applications and APIs
• Previous experience in SaaS, QA, helpdesk, or technical support environments
• Familiarity with manual testing processes and tools
• Excellent communication and problem-solving skills
• A collaborative, proactive, and detail-oriented approach

What’s in it for you?

• Work with modern tools and technologies
• Mentorship and professional development tailored to your growth
• Collaborative and supportive team culture
• Health and wellbeing benefits
• Be part of a well-funded start-up with exciting growth ahead

Ready to take the next step in your career?
Apply now with your CV and let’s talk!


Kia ora, Comspek and our clients fully support and encourage diverse hiring and inclusive recruitment processes. Don’t meet every single requirement of this job description? That’s ok - You do not need to tick every box or have expertise in the full JD. Comspek is dedicated to building diverse, inclusive and authentic workplaces based on different clients’ needs. So, if you’re excited about this role, we encourage you to apply.