Essentially, this role entails the monitoring and managing the support e-mail mailboxes and IT service desk for both internal and external customers.Â
Key experience include:
- At least 5 years of experience providing enterprise system support including service desk experience
- Strong background in running JIRA products (Jira Software, Jira Service Management, OpsGenie) efficiently in a large environment
- Cloud networking platforms and cloud-based MDM solutions
- Microsoft 365 certification to administrative level and champion growing Microsoft 365 infrastructure using automation
- ITIL principles
- Strong customer focus
Experience in the following technologies:
- Atlassian tool stack (Jira, OpsGenie, Service Management)
- MacOS based hardware
- MDM solutions (Kandji, Endpoint Manager, Hexnode etc.)
- Sophos EPS
- Exchange Online
- SharePoint Online
- OneDrive for Business
- Microsoft Teams
- Azure AD
- Microsoft 365
- Apple Business Manager
If you looking to join a company that offers a dynamic and Agile working environment, then APPLY NOW!
Kia ora, Comspek and our clients fully support and encourage diverse hiring and inclusive recruitment processes. Don’t meet every single requirement of this job description? That’s ok - You do not need to tick every box or have expertise in the full JD. Comspek is dedicated to building diverse, inclusive and authentic workplaces based on different clients’ needs. So, if you’re excited about this role, we encourage you to apply.