Our Client in the telecommunications industry is looking for a Technical Writer.

The role: 

You will be taking processes as defined by the Process Analyst and create procedural work instructions and be working with a wide range of teams throughout the business to create a detailed user manual for all ITSM workflows. 

About you: 

• ability to communicate detailed step by step guides at a task level, providing L5 and L6 process documentation
• ability to liaise with stakeholders to ensure instructions are fit for purpose and deliver this technical content to stakeholders
• experience as an ITIL Agent or a previous ITIL background
• Ideally have experience with ServiceNow