Our client is looking for an Engineer to join their Professional Services team. You will be responsible for the timely delivery of services, working together with their clients and other internal teams to deliver a wide range of bespoke projects, infrastructure management solutions and technical design activities focused on networks and security. During downtime from customer engagements, you will act as a mentor and expert advisor towards their Managed Networks customer support teams and be a leader in continuous improvement.

Key accountability's:

• Assist Solution Architect in the design process
• Estimate work packages and assist in the technical content creation for Statements of Work
• Assist in technical evaluation and response to client RFIs and RFPs
• Build and configure bespoke network and security solutions.
• Work both on-site and remotely on customer infrastructure including edge, access and hosted services.
• Create and maintain high quality technical documentation for both internal and customer use.
• Provide technical mentoring and knowledge transfer to other engineering teams (e.g. Managed Networks, Network Operations Centre).
• Analyse and identify improvements in product design, customer delivery & support processes.

Skills we're looking for:

• Minimum of five years’ experience in network support/engineering role.
• Hold a current CCNP, JNCIP and NSE certification (Desirable)
• Experience with a variety of vendor networking equipment but especially Fortinet, Juniper, Extreme and Cradlepoint product suites (Desirable)
• LAN, WAN, Security, Wireless, Voice, experience and specialist certifications
• Design experience in LAN, WAN/SD-WAN, Security and Voice (Desirable).
• Knowledge of service provider routing and switching protocols including ISIS, MPLS, L3 VPNs, L2 VPNs, and BGP.
• Deep knowledge of enterprise routing and switching protocols including OSPF, RIP, ARP, Spanning Tree, DHCP (v4 and v6).
• Deep knowledge of Internet protocols including TCP/IP (v4 and v6), NAT, DHCP and DNS.
• Excellent knowledge of DNS and RADIUS.
• Experience of identity-based security solutions
• Some Unix / Linux skill (Desirable).
• Programming and/or automation experience (Desirable)
• Experience with network monitoring and management systems (Netflow, SNMP, Cacti).
• Clear analytical thinking and ability to analyse complex technical information to get to the heart of complex problems and issues. 
• The ability to train and mentor others.

This is a great opportunity to join a supportive company that genuinely values its people!

Please note that this role can be based in either Christchurch, Wellington or Auckland with a few days WFH.