About the role:Â
- Building relationships with customers to understand their business needs and drive outcomes
- Developing detailed service designs for service management and aggregation solutions
- Working with internal Operational Delivery teams to develop and execute transition plans to ensure a smooth progression from service design to operational support
- Designing and developing service wraps for new Products
- Engaging and presenting with internal stakeholders, to ensure there is buy-in to proposed solutions, and capability (including training) is in place to deliver required outcomes for customers
- Building strong relationships with the sales, service delivery and operational teams to become a trusted advisor
- Actively drive continuous Service Improvement and Service Development
- Building bespoke operational processes to fit customer needs
- Have a good understanding of industry best practise & trends for Service Management & Service Desk architecture and framework components
- Deep understanding of IT Service management and Service solutions, preferably with delivery experience
- Strong customer focus with excellent communication, negotiation and presentation skills
- Have experience in transition planning which incorporates an outcomes orientated approach
- Have solid commercial understanding and the experience to construct bespoke service schedules.